Firstly, thank you for your continued support and your help last week, it was appreciated. This message is with regards to the Customer Service provided by Janelle Denny in your Sales Admin team....
Fairfield Care have supplied our organisation for a number of years now...
I am happy with the service provided by the company...
The residents, managers, directors and staff would like to say a huge thank you for your generous...
We needed a product urgently as we had ran out of stock. I Emailed Laura who is part of the sales team outlining our problem and she kindly arranged for Lee, one of the Directors, to personally deliver the items we required that same day....
It isn’t always easy keeping a record of training to show CQC that your staff has adequate knowledge of how to safely use equipment, and a signed piece of paper might not be enough to prove that you have the knowledge to use the equipment correctly.
Just to congratulate you and your engineers on the high quality service which you provide to our service users. We are very thankful for you to be able to attend in emergency situations like the one we have had today - much appreciated.
"Your engineers were amazing and a credit to your business and our industry."
The engineer who visited us was fantastic, polite, friendly and extremely helpful. Our hoists are now all up and running - thank you!
The response to my request was amazing. I called you at 7.03am for a profiling bed and mattress and I had it delivered by 10.30am! It was really a great demonstration from you and all your team in supporting care homes. Many thanks from Julie and the Queensway Team
I am so impressed with your super-fast delivery this morning !! The order was only placed yesterday afternoon. I would also like to give feedback on your delivery staff – what an absolutely friendly, highly motivated, professional breath of fresh air! He certainly cheered us all up this morning with his high spirits - a real credit to the company. Thank you!
We have always valued Fairfield Care highly for price, service and being able to deliver at very short notice. We have been very satisfied with Fairfield Care. Priory Group
‘We have used Fairfield Care`s pads for some time and are very happy with the quality and price. Our residents care is the most important factor and on this, the pad quality is very high. We would recommend them.’ Kelly Ryall, Administrator - St Catherines Nursing Home
"I am happy with your service. It is always on a good / excellent level, it is hard to find something what will need improvement"
"Fairfield are always prompt in their responses, are happy to provide all information required and nothing seems to much for them! I would imagine many companies use Fairfield and their reputation is outstanding!"
I have been using Fairfield Care for 2 years now and find their customer service excellent and reliable. They offer us a personal approach with customised reporting which ensures all our equipment in all of our sites are kept up to date with the latest regulations. We joind Fairfield Care becuase we were experiencing problems with inconsistency from our 6 other previous suppliers, we have found a huge benefit in centring our service requirements to one company (Fairfield Care) who can service, repair and maintain every different type of equipment we have. The past 2 years have been a positive and rewarding experience, therefore I know I can trust Fairfield`s Servicing Team to keep all our equipment in tip top condition and can recommend them to anyone. Mr J Ellis, Managing Director, Freidman LTD
I have used Fairfield Care as a provider of domestic supplies and nursing equipment for over 10 years both within the Berkley Care Group and in the previous company I worked for, covering multiple Nursing and Residential Care homes. I have always received competitive rates and exceptional service from Fairfield Care and have found the personal approach they use, makes the whole process much simpler. Kind regards Jenny Fuller Operations Director Berkley Care Group
Dear All I have now been dealing with Fairfield for almost 9 years. Their service is excellent always delivering within 24 hours and always on hand to help and support. Robin Denny (Director) is always contactable always picks up the phone to advise and deal with any issues. Fairfield’s also service our Nursing Profiling Beds on a yearly basis, they follow up with a detailed report which complies with Health and Safety and keeps us legal. I can not recommend Fairfield’s highly enough as they have never let me down. Regards John Garston Regional Maintenance Support Manager Sunrise Senior Living Sunrise House Post Office Lane Beaconsfield Bucks HP9 1FN