FAQs

Having trouble ordering?

  1. Whenever I try and checkout the website says "Your E-Mail Address already exists in our records - please log in with the e-mail address or create an account with a different email address."
  2. When I try to make a payment I get a message suggesting there is a "Technical Error"?

  1. Whenever I try and checkout the website says "Your E-Mail Address already exists in our records - please log in with the e-mail address or create an account with a different email address."
    This error is shown for three main reasons:
    1. You have purchased from us before and we have automatically created you an account. The reason we do this is to help you track your orders, view your order history and store your addresses for future use. If you didn't receive or cannot remember your password you will need to get in contact with us here.
    2. You have tried to purchase from us before but never actually made it to the payment page. Just before we take your card payment we ask for your address and email details and at this point we automatically store your details and send you a password by email (we do this so that you are then able to view your order history and to save you time should you buy from us again by pre-filling your address details etc.). Please check your email "in-box" for these details or If you need your password resetting, contact us here.
    3. The email address you supplied is not correct, please check the spelling.
  2. When I try to make a payment I get a message suggesting there is a "Technical Error"?
    This usually means that the connection from our web store to the bank system has failed at the point of your payment. This can happen because they are very busy or because they have a technical problem. Please try to make the payment again. It is also worth trying with an alternative card.