Download and use the adult social care assessment framework with the sources of evidence for the key lines of enquiry from the CQC website.
Maximise the opportunity presented by the CQC ‘provider information collection process’, ensuring that you keep it regularly updated and reflective of the latest practice.
Where you’ve had a previous inspection, review the report and check that any areas for improvement have been successfully addressed.
Review CQC inspection reports from other services to identify good and poor practice. Consider how this insight can help your service to deliver better care.
Engage with other services to see what they’re doing to deliver high standards of care (e.g. by arranging visits or via registered manager networks etc.).
Consider different ways to involve those who work and engage with your service to identify areas of good practice (e.g. team meetings, appraisals, surveys, meeting with healthcare specialists etc) and document these.
When recording good and best practice examples, always consider what the positive outcome is for the people who need care and support.
Plan for mock inspections or robust quality assurance, focusing on all areas that may be looked at as part of the CQC inspection.
Where areas for improvement are identified prior to the CQC inspection, prioritise these and invest time and resource in resolving any issues.
Ensure that documenting, reviewing and reporting is standard practice for everyone working at the service. Be prepared to provide evidence and ensure it’s an on-going priority, not something considered as the next inspection nears.
Ensure all those managing the service (even in deputy capacity) can access the evidence and documents at all times (e.g. is not reliant on another member of staff being present when the inspection happens).
Use ‘Care Improvement Works’ to identify which resources from leading improvement agencies such as Skills for Care, SCIE and NICE and can help around different areas of CQC inspection.
Consider compiling good practice examples, positive feedback and other success stories into a file or resource to share with the CQC inspector.
Regularly check that managers, leaders, staff and those that engage with your service are confident about the CQC inspection process.
Be open and honest in all engagement with the CQC.