Deliveries & Returns

Shipping & Delivery

Where possible, all stock items are despatched for next working day delivery.  

Fairfield Care offers free delivery on all orders over £100. If your order is under £100, a charge of £10.00 will apply.

Large items or any items required urgently will be subject to a carriage charge and this will be discussed with you at the time of ordering. Orders placed from outside of the UK may be subject to postal charges – please discuss with the sales team at the time of ordering.

Returns & Replacements 

If an item is defective, damaged or short delivered, the customer is responsible for notifying us within 24 hours of receipt of goods.  We will not accept returns on opened, used items or perishable, bespoke/made-to-order products, unless the item is found to be faulty.

Fairfield Care cannot accept the return of goods for any reason unless prior agreement has been received.  Please contact our customer care team on 01234 324530 to arrange collection or exchange goods.  Once the returned item has been received we will replace or refund as required. Please read carefully the below information. 

We cannot be held responsible for any losses caused as a result of any postal, courier or third party services used when returning an item.  If you are returning the item due to an error made by incorrect ordering of product(s), we reserve the right to charge for correct items and postage for replacement products. If the item is no longer required a restocking charge and carriage will apply.

Any goods received must be in good condition and carefully repacked.  The above will govern whether Fairfield Care replace or refund any products purchased via this website.